Salgs og Leveringsbetingelser

Last updated: January 2025

Order Documentation

All orders are defined by the order confirmation, which is sent for approval with every order.

Manual orders: The customer must confirm the content of the order confirmation within 3 business days, after which it becomes binding upon OliVR ApS's confirmation.

Web orders: The customer confirms the order by approving it on the OliVR ApS webshop, making it binding.

Since all orders are custom-made, an order cannot be canceled by the customer once approval has been given. Approval is defined as either a confirmation of the order confirmation from the customer or an approval via the webshop.

Payment Terms

OliVR ApS is entitled to receive payment in three rates, each covering 1/3 of the total purchase price including VAT:

Rate 1 – Upon order approval.
Rate 2 – Upon submission of the drafted order.
Rate 3 – Upon delivery.

Customers with an account may settle payment under the terms net + 8 days from delivery.
OliVR ApS determines the payment model on a case-by-case basis.

Delivery Time

OliVR ApS always delivers within 4 weeks from order confirmation, but typically within 14 days.

The estimated delivery time, which is a qualified estimate, is stated in the order confirmation.

OliVR ApS reserves the right to extend the delivery time in cases where formatting or other similar issues arise concerning the customer’s submitted graphic material.

Liability

OliVR ApS cannot be held liable for any amount exceeding the total order value.
The customer implicitly accepts this by approving the order.

Exceeding the delivery time does not entitle the customer to a discount or price reduction.

Any unresolved disputes shall be settled in accordance with Danish law at the District Court of Viborg (Retten 8800, Viborg).

Force Majeure

Should OliVR ApS be affected by circumstances such as data or IT failures, internet connection issues due to supplier errors, software malfunctions, illness, or other external factors, the company cannot be held liable.

OliVR ApS will always focus on restoring normal operations as soon as possible.